Frequently Asked Questions
Everything you need to know about your hardware and fastener orders.
What is the standard shipping time for bulk orders?
Most domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while bulk freight shipments may take 5-7 business days depending on your location.
Do you offer discounts for contractor or industrial volume?
Yes, we offer tiered pricing for bulk purchases. If you are a licensed contractor or industrial buyer, please contact our sales team to set up a professional account for exclusive wholesale rates.
What is your return policy for incorrect sizes?
We offer a 30-day return policy on all standard hardware. Items must be in their original packaging and in resalable condition. Please note that custom-cut or specialty-coated fasteners may be subject to a restocking fee.
Are your fasteners graded for industrial use?
Absolutely. All our products meet or exceed industry standards, including ANSI, ASME, and DIN specifications. Grade 5 and Grade 8 bolts are clearly marked and come with material certifications upon request.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website. You can also track your status directly through your NutsandBolts account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For established commercial accounts, we also offer Net-30 billing terms subject to credit approval.